COVERAGE
This Downtime Credit Policy
Agreement applies to you if are a
Ingenux, Inc. customer only.
UPTIME
Ingenux, Inc. strives to maintain
99.9% service availability. Uptime
coverage includes web site, email, and
other virtual services only, third party
control panel applications are excluded.
CREDITS
In the event of an outage where Ingenux, Inc. does
not meet 99.9% uptime, Ingenux, Inc. will issue credit
to the client’s account only for the monthly service as
calculated below. This will be calculated by a 24 hour
day in a calendar month, with the maximum credit not to
exceed the monthly service charge for the affected
month. Credits are only issued to accounts in good
financial standing with Ingenux Inc.
CREDIT CALCULATION METHOD
One(1) hour is equal to One(1) day of service. For
outages of 8 hours or more a maximum credit of one full
month of service will be credited to the client’s
account.
| Downtime | Example Credit, 30 day month used in calculation |
| 15 min | $0.83 |
| 1 hour | $3.33 |
| 2 hour | $6.66 |
| 3 hour | $9.99 |
| 4 hour | $13.32 |
| Additional up to 8 hours | $3.33 per hour, up to, but not to exceed, the total monthly fee of $100 8 hours or more is equal to a full credit for affect months service. |
HOW TO REQUEST CREDIT
In order to receive a credit to your account, you
must request a credit within seven (7) business days of
your experienced downtime. All requests must be
submitted to hostingcredit@ingenux.com. All requests
must contain your account number and/or client’s user
name, the dates and times of the downtime of your web
site, the domain that experienced downtime, and the
server said domain is hosted on. Ingenux, Inc. will make
every effort possible to credit your client’s account in
a timely matter. Credit to your client account shall be
the exclusive resolution to any website downtime. All
credits issued are at the sole discretion of Ingenux
Inc.
RESTRICTIONS
Credits shall not be provided to you in the event
that you have downtime resulting from scheduled
maintenance, account suspensions, downtimes resulting
from reseller or reseller's client own coding or
applications, or circumstances beyond Ingenux, Inc.'s
control, including, without limitation, acts of any
governmental body, acts of God, war, insurrection,
embargo, sabotage, fire, flood, labor disturbance,
interruption of or delay in transportation,
unavailability of interruption or delay in
telecommunications or third party services (including
DNS propagation), failure of third party software or
hardware or inability to obtain raw materials, supplies,
or power used in or equipment needed for provision of
services.
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